Return and Refund Policy

We want every customer to be fully satisfied with their order.
If this is not the case, you can request a return under the conditions below.

Return period

You have 14 days from the date you receive your order to request a return or a refund.
After this period, we unfortunately cannot accept any returns.

Return conditions

To be eligible for a return, your item must:

  • Be new, unused and undamaged.

  • Be sent back in its original, clean and complete packaging.

How to start a return

  1. Send an email to lunalert.1@gmail.com with your order number and the reason for the return.

  2. We will send you detailed instructions and the return address.

Return shipping costs are the responsibility of the customer, except in case of our mistake or a defective item.

Refunds

Once the product has been received and inspected:

  • You will receive a confirmation email.

  • If the return is approved, the refund will be issued within 5 to 10 business days to your original payment method.

If the product does not meet the above conditions, we will not be able to issue a refund.

Defective item or wrong order

If you receive a damaged item or an item that does not match your order:

We will quickly offer you a replacement or a full refund.