Shipping Policy

Processing time

Orders are processed within 4–5 business days after payment is confirmed.
You will receive a confirmation email as soon as your order has been shipped.

Delivery times

Delivery times may vary depending on the carrier, destination country and local customs.
Most orders are delivered within a reasonable timeframe, but we cannot guarantee an exact delivery date.

Shipping costs

Shipping is free on all orders.

Order tracking

When available, a tracking number will be sent to you by email so you can follow your parcel online.

Lost or delayed parcels

If your order has not arrived within a reasonable time, please contact us at lunalert.1@gmail.com with your order number.
We will contact the carrier and, if necessary, look for a suitable solution (replacement or refund).

Wrong address

Please make sure your shipping address is correct when placing the order.
We are not responsible for delays or lost parcels due to an incorrect or incomplete address provided by the customer.